Booking Conditions

Wild Rhino Adventures Ltd. (‘the Company’) accepts bookings subject to the following conditions.

1. Your Holiday Contract: The contract is between the Company and the Client, travelling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English Courts.
2. Booking Procedure: You can either call us, send a query through our website or e-mail us and let us know about your intended tour. You will have to pay a deposit of 50% if you are booking 8 weeks or more before departure and full payment will be required if booking within 8 week period.
3. Tour Prices:
   • Prices are based on two persons sharing a twin room. For group tours, solo travelers are accommodated with another traveler of the same sex or if requiring sole occupancy accommodation at the time of booking, the same can be arranged with a supplement to be added to the cost of your holiday.
   • Kindly note that the destinations where we offer our tours are remote and hence, choices are limited. While we will try our best to accommodate your requests at the time of booking, we may not always be able to pre-allocate certain rooms and some clients in the same group may be given a superior room over other, however, we will try to do so in the fairest way possible.
   • Note: For flights we have a tie up with India specialist travel agent, Travel Hub Ltd., who can book your flights to India not only from the UK but any destination worldwide. Unless otherwise advised payments for flights are non-refundable and dates of travel will be fixed and non-changeable. It is essential that travel insurance is taken at the time of booking to cover possible cancellation.
4. Group Size: Our group tours are based on a minimum of 2 clients and a maximum of 12.
5. Price Information: The prices displayed on our websites are correct at the time of publishing and are subject to change.
6. Passports, Visas and Health Matters: Prior to your departure it is your responsibility to have your passport ready and relevant visa. Please also visit your GP for medical vaccinations. We can take no responsibility for cancellation of your trip in the event that you are not allowed to fly, or what-so-ever reason. If you are unable to travel due to visa issues, we reserve the right to retain the cost of the trip.
7. Alterations by You: Once we have agreed a tour and itinerary with you and issued confirmation, should you wish to change your arrangements, we will try our best but may attract a fee and in certain instances, where we have already paid and the same is non- refundable from the supplier/ Principal, you may have to forfeit full or half of what you have already paid.
8. Alteration by Us: We reserve the right to make any alterations to any of the arrangements, as we consider necessary or advisable. We will inform you about the changes as soon as possible and discuss any options that may be available. No compensation will be paid at anytime under circumstances caused by war or threat of war, civil strife, industrial dispute, strikes, terrorist activity, accident, natural or nuclear disaster, fire, airline failure, closure of airports, adverse weather conditions, or any other force majeure. A published itinerary constitutes only an indication of what the tour is planned to accomplish and not a contractual obligation on part of the Company.
9. Cancellation by You: Should you wish to cancel your holiday, you must notify us as soon as possible. Please advise the reason for cancellation as you may be covered by your insurance policy. In the event of cancellation, all flight costs that you have booked through our partner travel agent will be guided by the conditions with that Travel agent. In some cases the flight cost will be forfeited and in certain instances, some flight costs may be recoverable by you. For the land only price, any booking amount paid for a tour is non- refundable. If you cancel your booking, cancellation charges will be as below:
   • 8 weeks or more prior to departure – loss of booking amount or 50% of the land only cost
   • 4-8 weeks – 75% of tour cost
   • Less than 4 weeks – 100% of the tour cost
10. Cancellation by Us: We will not cancel your holiday other than for force majeure or the client’s failure to pay the final invoice.
11. Foreign and Commonwealth Office Advice.
    • Please be advised to visit the Foreign Office Advice, although we will do our best to inform our clients of any relevant changes. The company accepts no liability if the Client
      • chooses to cancel a booking because of FCO advice or
      • is not adequately insured to travel. The Company will not normally cancel a trip simply because the FCO advise against travel.

12. Our Responsibility for your Holiday
    • When making your booking it is understood that you realize the potential risks and hazards that can be involved in the travel, including injury, loss or damage to property, discomfort and inconvenience. We will only accept your booking on the understanding that you realize the safety facilities to the destinations we take you – in the vehicles, on the roads and at the tourist sights – often do not match ours in the west.
    • Where the client does not suffer personal injury, the Company accepts liability if there is any deficiency in the tour arrangements as against what is described in the itinerary. However, we do not accept liability for compensation should there be no fault on the part of the Company or its suppliers and the reason for the failure in the tour arrangements was the client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the Company or its suppliers even if due care had been exercised.
    • Where the client does suffer personal injury or death as a result of an activity forming part of the tour arrangements booked with the Company, the same rules shall apply.
13. Claims and Complaints: If a Client has a complaint against the Company, the Client must first inform the tour guide or company representative whilst on the tour an attempt to rectify the matter. If satisfaction is still not reached through these means then any further complaint must be put in writing to the Company within 30 days of the end of the tour. The Company will not accept any liability for claims received after the period.
14. Insurance Travel: Insurance is a mandatory requirement for all of our tours. Adequate insurance must be in place before the tour, which must cover for medical expenses and repatriation costs. Proof of relevant travel insurance must be shown before departure.